About
A short professional summary.
Senior Technical Support Engineer with 12+ years of experience in infrastructure administration, technical support, virtualization, networking, and cloud hosting environments.
Over 4 years of experience supporting large-scale hosting platforms serving thousands of servers and virtual machines in production environments.
Experienced in incident response, on-call operations, root cause analysis, infrastructure troubleshooting, customer escalation management, infrastructure migrations, and service recovery.
Strong expertise in Linux administration, Proxmox VE, KVM, VMware, monitoring and observability platforms, backup and disaster recovery, hosting infrastructure, and datacenter operations.
AWS Certified Cloud Practitioner and CCNA certified. AWS Certified Cloud Practitioner and CCNA certified.
Work Experience
Technical Support Engeneer — FirstVDS (2022–Present)
• Provide advanced L3 technical support for large-scale hosting infrastructure supporting thousands of virtual machines and dedicated servers.
• Investigate and resolve complex incidents involving Linux, Windows, virtualization, networking, storage, and cloud-hosting services.
• Participate in regular on-call rotations, responding to critical infrastructure incidents and service outages.
• Perform root cause analysis and contribute to long-term service stability improvements.
• Handle customer escalations and provide technical guidance for complex infrastructure-related issues.
• Perform website, virtual machine, and dedicated server migrations with minimal service disruption.
• Deploy and maintain monitoring and observability solutions using Grafana, Prometheus, and Zabbix.
• Collaborate with datacenter engineers and infrastructure teams to resolve hardware and platform-related incidents.
• Support backup, disaster recovery, security hardening, and vulnerability remediation activities.
• Create and maintain technical documentation, troubleshooting procedures, and internal knowledge base articles.
• Work with VMware, Proxmox VE, KVM, Docker, and Ansible in production environments.
Key Achievements
• Supported production hosting infrastructure serving thousands of customer workloads.
• Successfully completed numerous migrations involving websites, virtual machines, and dedicated servers.
• Consistently resolved high-priority incidents and customer escalations in mission-critical environments.
• Improved operational efficiency through documentation, knowledge sharing, and process standardization.
Skills
• Linux Administration (Ubuntu, Debian, CentOS, AlmaLinux)
• Windows Server Administration
• Proxmox VE, KVM, VMware vSphere, Hyper-V
• Docker, Ansible, Bash, Shell Scripting
• Grafana, Prometheus, Zabbix
• TCP/IP, DNS, DHCP, Routing & Switching
• Cisco, Juniper Networking
• AWS Cloud Fundamentals
• Hosting Infrastructure
• Website and Server Migrations
• Incident Management and Incident Response
• Root Cause Analysis
• Customer Escalation Management
Education
Master's Degree in Automation Engineering in Saratov State Technical University,Saratov, Russia, 2017 – 2019
Specialist`s Degree in Information technologies in Russian Presidential Academy of National Economy and Public Administration, Saratov, Russia, 2009 – 2014
Certifications
Contact
evgeniichernov1@gmail.com